If the version number is 1.4.1.184 or below, your version of the HubSpot Sales Outlook add-in does not support automatic updates.To update the add-in, close and re-open Outlook. If the version number is 2.0.3 or above, your version of the HubSpot Sales Outlook add-in supports automatic updates.In the dialog box, check your Plugin Version.In your Outlook inbox, click HubSpot Sales in the ribbon, then select Settings.If you're not seeing the add-in in Outlook, learn more about how to enable HubSpot Sales in Outlook in your inbox.Įnsure that you have the most recent version of the add-in. Check to make sure you’re connected to the internet and logged in to HubSpot.' 'There was an issue tracking this email.Do you want to send your email without tracking?' 'Your email can’t be tracked because you’re not logged in.'Still not loading? You either have a slow connection or you're using an unsupported browser.'.'The value of the property 'type' cannot be parsed.'.What should I do if I no longer see HubSpot in my Outlook inbox?.What can I do if Outlook is crashing with HubSpot Sales installed?.'Process cannot access file because it is being used by another process.'.'Unable to install this application because an application with the same identity is already installed.'.'Value does not fall within the expected range.'.'Customized functionality in this application will not work.'.'Microsoft Office solution cannot be installed due to a general installer error'.'An error occurred attempting to install HubSpot Sales in Outlook.'.

If you've encountered an issue when installing or operating the Outlook desktop add-in, locate the error message below for additional troubleshooting steps: Troubleshoot installation for the Outlook desktop add-in

Please note: if you're using the Office 365 add-in, check out this article instead. The information below covers issues with the Outlook desktop add-in pertaining to installing, updating, tracking and notifications, and obtaining debug logs.

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